Terms of Service

1. Agreement to Terms

By accessing and using the services of Ouzoud JourneyFalls ("Company," "we," "our," or "us"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these terms, then you may not access our services.

2. Description of Services

Ouzoud JourneyFalls provides eco-tourism services including:

• Guided tours to Ouzoud Waterfalls
• Transportation services from Marrakech and surrounding areas
• Local guide services
• Boat experience arrangements
• Cultural and educational experiences

3. Booking and Reservations

3.1 Booking Process

Bookings can be made through:

• Our website contact forms
• Direct phone or email contact
• Authorized third-party booking platforms (GetYourGuide, Booking.com, TripAdvisor)

3.2 Booking Confirmation

Your booking is confirmed only when you receive written confirmation from us via email or SMS. All bookings are subject to availability.

3.3 Pricing

All prices are quoted in Moroccan Dirhams (MAD) unless otherwise specified. Prices include:

• Transportation from designated pickup points
• Professional guide services
• Basic safety equipment

Prices do not include:

• Meals and beverages
• Optional boat rides (unless specifically included)
• Personal insurance
• Gratuities
• Personal expenses

4. Payment Terms

4.1 Payment Methods

We accept payment via:

• Cash (Moroccan Dirhams or major foreign currencies)
• Bank transfer
• Third-party payment platforms (for online bookings)

4.2 Payment Schedule

• Full payment is required for same-day bookings
• A 50% deposit may be required for advance bookings
• Balance payments are due before tour commencement

5. Cancellation and Refund Policy

5.1 Customer Cancellations

• 24+ hours notice: Full refund
• 12-24 hours notice: 50% refund
• Less than 12 hours notice: No refund
• No-show: No refund

5.2 Company Cancellations

We reserve the right to cancel tours due to:

• Severe weather conditions
• Safety concerns
• Insufficient bookings (minimum 2 participants required)
• Force majeure events

In case of company cancellation, customers will receive a full refund or alternative tour dates.

6. Health and Safety

6.1 Physical Requirements

Tours involve moderate physical activity including:

• Walking on uneven terrain
• Climbing stairs and rocky paths
• Exposure to sun and outdoor elements

6.2 Health Declarations

Customers must inform us of any:

• Medical conditions that may affect participation
• Mobility limitations
• Dietary restrictions or allergies
• Pregnancy

6.3 Safety Guidelines

All participants must:

• Follow guide instructions at all times
• Wear appropriate footwear and clothing
• Stay with the group
• Not engage in dangerous activities
• Supervise children at all times

7. Age Restrictions

• Children under 18 must be accompanied by an adult
• Children under 5 participate at parents' discretion
• Tours may not be suitable for participants over 70 years old
• Special arrangements can be made for elderly participants

8. Liability and Insurance

8.1 Customer Responsibility

Customers participate in tours at their own risk and are responsible for:

• Personal safety and wellbeing
• Personal belongings
• Obtaining appropriate travel insurance
• Following safety guidelines

8.2 Company Liability

Our liability is limited to the price paid for the tour. We are not liable for:

• Personal injury or death due to customer negligence
• Loss or damage to personal property
• Delays or changes beyond our control
• Acts of third parties
• Natural disasters or force majeure events

8.3 Insurance

We strongly recommend that all customers obtain comprehensive travel insurance covering:

• Personal accident and medical expenses
• Trip cancellation and interruption
• Personal belongings
• Emergency evacuation

9. Conduct and Behavior

We reserve the right to refuse service or remove participants who:

• Behave inappropriately or disruptively
• Are under the influence of alcohol or drugs
• Endanger themselves or others
• Damage property or the environment
• Harass other participants or staff

10. Environmental Responsibility

As an eco-tourism company, we expect all participants to:

• Respect local wildlife and habitats
• Follow Leave No Trace principles
• Dispose of waste responsibly
• Support local communities
• Respect cultural sites and traditions

11. Photography and Media

By participating in our tours, you consent to:

• Being photographed or filmed for promotional purposes
• Use of your image in marketing materials
• Sharing of photos on social media platforms

If you do not wish to be photographed, please inform your guide.

12. Force Majeure

We are not liable for delays, cancellations, or modifications due to circumstances beyond our control, including but not limited to:

• Natural disasters
• Government actions or regulations
• War, terrorism, or civil unrest
• Pandemic or health emergencies
• Infrastructure failures

13. Disputes and Governing Law

These Terms are governed by the laws of Morocco. Any disputes will be resolved through:

1. Direct negotiation
2. Mediation (if necessary)
3. Moroccan courts (as a last resort)

14. Changes to Services

We reserve the right to:

• Modify tour itineraries due to weather or safety conditions
• Substitute guides or vehicles when necessary
• Change pickup times with reasonable notice
• Update prices with 30 days notice

15. Intellectual Property

All content on our website, including text, images, logos, and videos, is protected by copyright and trademark laws. Unauthorized use is prohibited.

16. Contact Information

For questions regarding these Terms of Service, please contact us:

17. Modifications to Terms

We reserve the right to modify these Terms of Service at any time. Updated terms will be posted on our website with a new effective date. Continued use of our services constitutes acceptance of modified terms.