Privacy Policy

1. Introduction

Welcome to Ouzoud JourneyFalls ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Make a booking or reservation
• Contact us via email, phone, or contact forms
• Subscribe to our newsletter
• Participate in surveys or feedback forms
• Create an account on our website

This information may include:

• Name and contact information (email, phone number, address)
• Payment information (processed securely through third-party providers)
• Travel preferences and special requirements
• Emergency contact information
• Identification documents (when required for tours)

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and usage patterns, including:

• IP address and browser type
• Pages visited and time spent on our site
• Referring website information
• Device information (type, operating system)
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the collected information for various purposes, including:

• Processing and managing your bookings
• Communicating with you about your tours and services
• Providing customer support and assistance
• Improving our website and services
• Sending you marketing communications (with your consent)
• Complying with legal obligations
• Protecting against fraud and security threats

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

4.1 Service Providers

We may share information with trusted third-party service providers who assist us in:

• Payment processing
• Email marketing services
• Website hosting and maintenance
• Customer support services
• Transportation and accommodation partners

4.2 Legal Requirements

We may disclose your information if required by law or in response to valid requests by public authorities.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Booking information is typically retained for 7 years for tax and accounting purposes.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your information
• Objection: Object to processing of your information
• Withdrawal of consent: Withdraw consent for marketing communications

To exercise these rights, please contact us at contact@waterfallsouzoud.com.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience. You can control cookie settings through your browser preferences. Disabling cookies may affect the functionality of our website.

Types of Cookies We Use:

• Essential Cookies: Necessary for website functionality
• Performance Cookies: Help us understand how visitors use our site
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Used to deliver relevant advertisements

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

10. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If we become aware of such collection, we will take steps to delete the information.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on our website with a new "Last updated" date. We encourage you to review this policy periodically.

13. Contact Information

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: